A new online portal for managing IDEA StatiCa accounts, licenses, and support cases has been integrated into the website www.ideastatica.com.
To enter the portal, click on the login icon and sign in with your IDEA StatiCa credentials.
The portal is represented by a dashboard containing three sections:
- Account
- Licenses & Users
- Cases
Account
This section contains general information such as company name and address, contact emails, reseller name, etc. An administrator can edit some of the data.
Licenses & Users
The tab Licenses contains information about the software license and its usage. Every user can view purchased products, expiration dates, and current usage of the license seats.
An administrator can change the check interval, which can be set as 1-1000 hours (default value 72 hours). The number represents how long the license will work on a computer after it is turned offline from the internet.
The tab Users is visible only for the administrator. Here license users can be added, deleted, or edited.
Cases
In the section Cases, users can create a new support case. Cases from all users within one account are listed here, visible to each other.
Create a new case sends a support ticket to the IDEA StatiCa helpdesk. By selecting the application and typing the title of the case, the system offers possible answers from the Support Center.